FAQs
GSRTC is the only Govt. State Transport undertaking corporation in Gujarat. GSRTC offers variety of services. There are several advantages of advance reservation with GSRTC, such as.
  • You can choose your seat
  • You can book your bus tickets through internet, using GPRS enabled Mobile, or in person at your nearest counter of our wide spread franchisee network chain and GSRTC booking counters
  • Choice based on boarding points, timing and bus type
  • Provision of relief vehicle in case of bus break down
  • Providing safe journey with statutory speed limits and skilled drivers
Yes, you can Prepone/Postpone (Reschedule) of your Advance Booked Ticket.
Terms & conditions on Prepone /Postpone (Reschedule) of Booking.
  • From 16-01-2014 GSRTC had reduced reservation charges for Luxury, Sleeper, AC and Volvo services.
  • Reservation Charges for online & mobile booking is Rs. 5/-.
  • Reservation Charges are not applicable for Tickets booked under Current Booking Mode.
  • Services will be available for 60 days advance booking. Trip sheet will be prepared before 30 minutes of departure time.
  • Passengers are allowed to book the tickets till the preparation of the trip sheet.
  • Passengers are allowed to do Current Booking Transactions after the printing of the Trip Sheets and Seats are not assured for Tickets booked under Current Booking Mode with no extra reservation charges.
Yes, you can book through Current Booking option in our Mobile Apps. Seats are not assured and Cancellation not allowed for current booking tickets.
Yes, you can Track your bus through Track My Bus link and you can view exact location of your bus in map.
No, you can book as Guest User in all Booking modes.
No, e-ticket booking does not include any additional charges. It will cost as much as you buy a reservation ticket from the counter.
Please send e-mail to erefund@mail1.gsrtc.in, mentioning e-ticket reference number or use rid registered with GSRTC and date of transaction. Reference number pops up on clicking the button “Make payment”. User is supposed to note the displayed reference no. starting with GS. In case of success transactions reference number can be found at 'View-E-Ticket Booking History' when you login to e-ticket booking.
Yes, GSRTC has established a helpdesk with (24 X 7) tall free no. 1800 233 666666. Passengers can call anytime for any difficulties or queries regarding advance reservation.
    1. SLP15 represents sleeper service and birth nos.
    2. SLP30 represents seating service and seat nos.
    3. 1925SRTRJTSLP30 Means Seating Service.
    4. 1925SRTRJTSLP15 Means Sleeper Service.
No, mobile booking does not include any additional charges. It’s a free service.
No! The fare remains same in GSRTC owned counters and franchisee counters.
Yes. It is a compulsory to carry photo ID proof. Passenger is supposed to produce it at the time of boarding to conductor and to any authorized GSRTC staff during journey.
  • Free ticket for 0-4 year’s child.
  • Half ticket for age 5 to 11 years child.
  • Full ticket for age greater than 12.
If it is e-ticket / M-ticket you can get it through Print /SMS Ticket link on Homepage and produce it at the time of boarding.
Passenger have to buy a new ticket if the ticket has been purchased from the GSRTC counters or franchisee counters as passenger has to buy a new ticket if the ticket is lost.
Any VISA / Master Debit / Credit card can be used for the payment. You can also make payment via net banking service.
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