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Online and Mobile Booking – Terms and Conditions

ઓનલાઈન અને મોબાઈલ બુકિંગ માટેના નિયમો અને શરતો

ઓનલાઈન અને મોબાઈલ બુકિંગ

  • એડવાન્સ સીટ બુકિંગ માટે પસંદ કરેલ મૂળ અને ગંતવ્ય વચ્ચેનું અંતર પ્રીમિયમ સેવાઓ માટે 50% થી વધુ અને અન્ય માટે 20% થી વધુ હોવું જોઈએ.

બાળકો માટે ઉંમર માપદંડ

  • 5 વર્ષથી નાની ઉમરના બાળકને બાળક ગણવામાં આવશે.
  • 12 વર્ષથી ઓછી ઉમરના બાળકોને અડધી ટિકિટ ગણાશે.

રીઝર્વેશન ચાર્જ

  • ઓનલાઇન/મોબાઇલ બુકિંગ માટે રૂ. 5 ચાર્જ લાગુ પડે છે.
  • Current Booking માટે કોઈ ચાર્જ લાગુ પડતો નથી.
  • 60 દિવસ અગાઉ બુકિંગ શક્ય છે.

ટિકિટ રદ કરવાની ચાર્જ

  • 0-1 દિવસ: 25%
  • 2-5 દિવસ: 20%
  • 6-60 દિવસ: 15%
  • Current Booking માટે રિફંડ નથી.
  • બસ છૂટ્યા પછી રદ કરવાની મંજૂરી નથી.

રિફંડ નીતિ

  • મુસાફરી તારીખથી 30 દિવસમાં રિફંડ અરજી કરવી જરૂરી.
  • બસ 2 કલાકથી વધુ મોડું હોય તો સંપૂર્ણ/આંશિક રિફંડ મળશે.

રીશેડ્યૂલ / મુલતવી

  • પ્રસ્થાન પહેલાં 24 કલાકમાં રીશેડ્યૂલ કરી શકાય.
  • ફક્ત સમાન અથવા ઉચ્ચ વર્ગ માટે માન્ય.
  • ફક્ત એક વખત મંજૂરી.

બુકિંગ બંધ સમય

  • દરરોજ 23:50 થી 00:20 સુધી બુકિંગ બંધ રહેશે.

પ્રિન્ટ / SMS ટિકિટ

  • “Print / SMS Ticket” વિકલ્પનો ઉપયોગ કરો.
  • ટોલ ફ્રી: 1800 233 666 666

ડિસ્કાઉન્ટ

  • બધા ઓનલાઇન/મોબાઇલ બુકિંગ પર 1% ડિસ્કાઉન્ટ.

ઈ-ટિકિટ સામાન્ય સૂચનાઓ

  • એક ટિકિટમાં મહત્તમ 6 સીટ.
  • SMS/WhatsApp દ્વારા ટિકિટ મળશે.
  • 15 મિનિટ પહેલાં હાજર રહેવું.
  • ટ્રિપ કોડના છેલ્લા 5 અક્ષરો વાંચો:
    • SLP15: સ્લીપર બર્થ
    • SLP30: સ્લીપર સીટ

રિફંડ સંપર્ક

  • ટોલ ફ્રી: 1800 233 666 666
  • Email: customer-support@gsrtc.org

Failed Transaction ટાળવા માટે

  • Back/Refresh બટન ન દબાવો.
  • સુઘડ ઈન્ટરનેટ કનેક્શન રાખો.
  • 15 મિનિટમાં ટ્રાન્ઝેક્શન પૂર્ણ કરો.
  • રિફંડ 7-10 દિવસમાં મળશે.

ऑनलाइन और मोबाइल बुकिंग के नियम और शर्तें

ऑनलाइन और मोबाइल बुकिंग

  • एडवांस सीट बुकिंग के लिए मूल और गंतव्य के बीच दूरी प्रीमियम सेवाओं के लिए 50% और अन्य के लिए 20% से अधिक होनी चाहिए।

बच्चों की आयु सीमा

  • 5 वर्ष से कम आयु के बच्चों को बच्चा माना जाएगा।
  • 12 वर्ष से कम आयु के बच्चों के लिए आधा टिकट लागू होगा।

रिजर्वेशन चार्ज

  • ऑनलाइन/मोबाइल बुकिंग के लिए ₹5 चार्ज लागू है।
  • Current Booking के लिए कोई चार्ज नहीं है।
  • 60 दिन पहले तक बुकिंग उपलब्ध है।

कैंसलेशन चार्ज

  • 0–1 दिन: 25%
  • 2–5 दिन: 20%
  • 6–60 दिन: 15%
  • Current Booking के लिए रिफंड नहीं है।
  • बस प्रस्थान के बाद कैंसलेशन संभव नहीं है।

रिफंड नीति

  • यात्रा तिथि से 30 दिनों के भीतर रिफंड आवेदन करना होगा।
  • बस 2 घंटे से अधिक देरी होने पर पूर्ण/आंशिक रिफंड मिलेगा।

रीशेड्यूल / पोस्टपोन

  • प्रस्थान से 24 घंटे पहले रीशेड्यूल किया जा सकता है।
  • केवल समान या उच्च श्रेणी की सेवा के लिए मान्य है।
  • केवल एक बार अनुमति है।

बुकिंग बंद समय

  • प्रतिदिन 23:50 से 00:20 तक बुकिंग बंद रहेगी।

प्रिंट / SMS टिकट

  • “Print / SMS Ticket” विकल्प का उपयोग करें।
  • टोल फ्री: 1800 233 666 666

डिस्काउंट

  • ऑनलाइन/मोबाइल बुकिंग पर 1% डिस्काउंट लागू है।

ई-टिकट सामान्य निर्देश

  • एक टिकट में अधिकतम 6 सीट बुक की जा सकती हैं।
  • टिकट SMS/WhatsApp द्वारा प्राप्त होगा।
  • यात्रा से 15 मिनट पहले उपस्थित रहें।
  • ट्रिप कोड के अंतिम 5 अक्षर देखें:
    • SLP15: स्लीपर बर्थ
    • SLP30: स्लीपर सीट

रिफंड संपर्क

  • टोल फ्री: 1800 233 666 666
  • Email: customer-support@gsrtc.org

Failed Transaction से बचाव

  • Back/Refresh बटन न दबाएं।
  • सही इंटरनेट कनेक्शन रखें।
  • 15 मिनट में ट्रांजैक्शन पूरा करें।
  • रिफंड 7–10 दिनों में मिलेगा।

Online and Mobile Booking – Terms and Conditions

1. Online and Mobile Booking:
  • To book a seat in advance through online or mobile booking, the distance between your boarding point and destination must be at least 50% of the route for premium buses (like Volvo or AC Sleeper), and at least 20% for other types of buses.
2. Child Age Criteria:
  • Children below 5 years are considered as children.
  • Children between 5-12 years are charged half ticket.
3. Reservation Charges:
  • From 16-01-2014, GSRTC reduced reservation charges for Luxury, Sleeper, AC, and Volvo services.
  • Reservation charge for online and mobile booking is ₹5/-.
  • No reservation charge is applicable for Current Booking.
  • Booking is available up to 60 days in advance.
  • Trip sheet is prepared 30 minutes before departure time.
  • Passengers can book tickets until the trip sheet is prepared.
4. Ticket Cancellation Charges:
  • 0–1 day before journey: 25% of basic fare 2–5 days before journey: 20% of basic fare 6–60 days before journey: 15% of basic fare
  • No refund is allowed for Current Booking.
  • Ticket cannot be cancelled after the bus departs from the origin (first stop) (applies to both advance and current booking).
  • Refund will be processed within 7 to 21 working days.
5. Ticket Cancellation Policy:
  • Refund requests must be submitted within 30 days from the date of journey through:
    • Depot
    • Email
    • Division office
    • GSRTC toll-free helpdesk (1800 233 666 666)
    • Email: customer-support@gsrtc.org, refund@gsrtc.org
    • If the passenger has not travelled and:
      • The bus is delayed by more than 2 hours, or
      • The service is partially operated, or
      • The service is not operated Then refund will be given fully or partially as per GSRTC rules.
6. Pre/Postponement (Rescheduling of Ticket):
  • A valid journey ticket can be rescheduled to an earlier or later date up to 24 hours before departure.
  • Change is allowed only for same or higher-class services. (Higher to lower class is not allowed)
  • If a higher class is selected, the fare difference must be paid.
  • Only one reschedule is allowed per ticket.
  • Partial pre or post rescheduling is not allowed.
  • Rescheduled tickets cannot be cancelled again.
7. Booking Closure Time:
  • Online and mobile booking will remain closed daily from 23:50 to 00:20 (30 minutes).
8. Print Ticket / Resend SMS:
  • If print or SMS is not received during booking, use the "Print / SMS Ticket" option on the home page.
  • Or contact:
9. Discount:
  • Discount policies are applicable in OPRS application.
  • From 11 June 2022, 1% discount is applicable on all online and mobile bookings.
  • Only single discount is allowed per ticket.
10. General Instructions for E-Ticket:
  • Maximum 6 seats can be booked in one ticket.
  • After confirmation, ticket will be sent via SMS/WhatsApp.
  • Passenger must provide correct name, mobile number, and email ID while booking.
  • If e-ticket is not generated but payment is deducted, check in View E-Ticket Booking History.
  • If ticket status is not confirmed, submit request using Refund Complaint option on www.gsrtc.in
  • Passengers must reach the selected pickup point 15 minutes before departure.
  • After trip sheet preparation, a vehicle tracking link will be sent via SMS.
  • Please read the last 5 characters of service/trip code for understanding:
    • SLP15: Indicates sleeper service and sofa (berth) number.
    • SLP30: Indicates sleeper seating service and seat number.
    • 1925SRTRJTSLP30 means sleeper seating service.
    • 1925SRTRJTSLP15 means sleeper berth service.
  • SMS notifications are for passenger convenience.
  • GSRTC is not responsible if SMS is not received due to:
    • DND activation
    • Network issues
    • Operator problems
    • Technical issues
11. E-Ticket Refund Support:
    Toll-free number and email are available on home page for passenger support.
    Contact details:
    Passenger can check ticket status using PNR number and mobile number.
12. To Avoid Failed Transactions:
    • During booking:
      • Do not click Forward or Back button
      • Do not refresh the page
      • Ensure stable internet connection
      • Complete transaction within 15 minutes
    • If payment is deducted but ticket is not generated, refund will be processed within
      7 to 10 working days.
    Passenger can check ticket status using PNR number and mobile number.
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